Terms of Service

Who we are and what these terms are

SNIVO is run by Grewbie Technologies Private Limited, of S.F. No. 120/9A, Plot No. 22, Murugan Nagar, Pirattiyur, Tiruchirappalli, Tamil Nadu 620009, India (GSTIN: Not registered). In these terms, “we” and “us” mean that business, and “you” means the person using SNIVO.

By signing in or using SNIVO you agree to these terms, to our Privacy Policy and to our Cancellation and Refund Policy, which are part of them. If you do not agree, please do not use the service.

We may change these terms. A change applies from the date we post it and never to something you have already paid for. If a change matters to you, we will say so in the app or by message before it starts. Using SNIVO after that means you accept it.

What the service does

You upload a talking-head video. We transcribe what is said, work out an edit (captions, cuts, zooms, graphics, pictures and sound) and show it to you in your browser, where you can preview it and change it for free. When you export, we make a finished video file you can download and post wherever you like.

The transcript and the edit are made automatically, in part by software from other companies, and they will sometimes be wrong: a word misheard, a number misread, a picture that does not fit. Languages we mark as beta are less accurate than the others. You are responsible for checking the captions, figures and graphics before you publish. The editor marks the words and figures we are least sure of so you can look at them first.

We may add, change or remove features, looks, languages and limits as the product develops.

Your account

You sign in with your email address: we email you a one-time code to prove the address is yours, or you continue with your Google account. Use only an address that belongs to you, keep your mailbox secure, and tell us straight away if you lose access to it or think someone else is using your account. Anything done from your account is treated as done by you.

You must be at least 18 years old, or use SNIVO with the consent and supervision of a parent or guardian who agrees to these terms for you.

One account is for one person. Do not share, sell or transfer it. We will never ask you for your one-time code, your UPI PIN or your card number.

Your videos and what you make

You own the videos you upload and the videos you export. We do not claim any ownership of them.

To run the service, you give us permission to store, copy, analyse, transcribe and render your videos, and to pass them to the companies that help us do that (listed in the Privacy Policy), for the purpose of providing SNIVO to you and keeping it secure, and for no other purpose. The permission ends when your content is deleted, apart from copies that remain in backups until they expire.

You promise that:

• you own what you upload or have permission to use it, including any music, images and text in it;
• the people who appear or speak in it have agreed to be recorded and edited, where the law or common decency asks for that;
• it does not break the law or anyone’s rights.

You may not upload:

• anything unlawful, or sexual content involving anyone under 18;
• content that threatens, harasses or spreads hatred against a person or group;
• content that impersonates someone or is meant to mislead people about who said what;
• content you do not have the right to use, or that infringes copyright or another right;
• viruses or anything meant to damage the service or other people’s devices.

If we receive a complaint or an order, or we find content that breaks these rules, we may remove it and suspend the account, as the law allows or requires.

Your exports may contain stock photos, clips and illustrations we find for you from services such as Pexels and Pixabay. They come with their providers’ licences. You may publish your finished video with them in it; you may not take them out and redistribute or sell them on their own.

Credits, passes and payments

Previewing and editing are free. Exporting is paid, with credits or with a pass. The cost of an export is shown on the Export button before you confirm it, and what you confirm is what you are charged. One credit is one minute of 1080p export; other resolutions and extra shapes of the same video cost more or less, as the app shows.

When an export starts, its credits are held. They are taken when the video is delivered and given back if it fails. We never charge for an export that does not arrive (see the Cancellation and Refund Policy).

What each pass includes (its credits, the resolutions it allows and how many exports can run at once) and what it costs is on the pricing page and at checkout. Prices are in Indian rupees. A pass lasts 30 days from the payment. It does not renew on its own, and no card or UPI auto-debit is set up. We may change prices and passes; a change never affects something you have already paid for. Credits and passes are for your own use, cannot be transferred, and have no cash value. They expire as the pricing page says.

Payments are taken by Razorpay, using the methods offered at checkout (UPI, and others where shown). Razorpay’s own terms apply to the payment. We do not see or store your card number, UPI PIN or bank login. A payment is complete only when Razorpay confirms it, and your credits or pass then appear in your account.

While your account is on the free plan, exports carry a watermark and are limited to 720p. A paid pass removes the watermark and allows the resolutions the pricing page lists.

Cancellation and refunds

How to cancel, when a payment is returned and how long that takes are set out in the Cancellation and Refund Policy. Nothing in it limits your rights under Indian consumer law.

Using the service fairly

Please do not:

• overload the service, or work around its limits (upload size and length, the number of exports at once, request rates);
• probe, scrape or attack it, or try to reach anyone else’s videos or data;
• copy, reverse-engineer or resell the software, or resell access to it;
• work around the watermark, the free plan’s limits or a payment.

We may slow down or block use that does any of this.

What belongs to us

The software, the looks and templates, the graphics and sound effects we make, and the name and logo of SNIVO belong to us or to the people who license them to us. We give you a personal, non-exclusive right to use the service. That does not change who owns your videos and exports: you do.

Other companies’ services

SNIVO depends on services from other companies for hosting, speech recognition, language models, stock pictures and payments. We choose them with care, but we do not control them, and a problem at one of them can affect the service. Links to other sites are for convenience; their terms and policies are theirs.

Availability

We work to keep SNIVO running, but we do not promise it will always be available or free of errors. We may pause it for maintenance or changes, and some features are marked beta because they are still being tested.

Ending your use

You can stop using SNIVO at any time. To have your account and videos deleted, write to yogeswaran@grewbie.com from the email address you signed in with; the Privacy Policy says what is deleted and when.

We may suspend or close an account that breaks these terms, is used to break the law, or puts the service or other people at risk. We will tell you why unless the law stops us. If we close an account for breaking these terms, credits and passes left on it are lost. If we stop offering SNIVO altogether, we will refund the unused value of what you have paid for.

What we do not promise

The service is provided “as it is” and “as available”. We do not promise that transcripts, translations, figures or edits are free of mistakes, that the service will suit a particular purpose, or that a video made with it will perform in any way on any platform. What you publish, and how, is your decision. Rights you have under consumer law that cannot be excluded are not affected.

Limits on our liability

As far as the law allows, we are not liable for indirect or consequential loss, or for lost income, lost audience or harm to reputation, including from an error in something you published. Our total liability to you for any one claim is limited to the amount you paid us in the twelve months before it. Nothing in these terms limits liability that cannot be limited by law.

Your responsibility for your content

If a claim is made against us because of content you uploaded or because you broke these terms, you will cover our reasonable costs of dealing with it, to the extent the law allows.

Governing law and disputes

These terms are governed by the laws of India. Please write to us first; most problems are sorted out that way (see the grievance details below). If one cannot be, the courts at Tiruchirappalli have jurisdiction, without taking away your right to go to the consumer commission or court where you live, if the law gives you one.

Complaints and contact

Our Grievance Officer is Yogeswaran, at yogeswaran@grewbie.com. We acknowledge a complaint within 48 hours and aim to resolve it within 30 days. Other ways to reach us are on the Contact page.

General

• These terms, with the Privacy Policy and the Refund Policy, are the whole agreement between you and us about SNIVO.
• If part of them cannot be enforced, the rest still applies.
• If we do not enforce a term straight away, we have not given it up.
• We may transfer our rights and duties if the business changes hands; you may not transfer yours without our agreement.
• We may give you notice in the app, on this site or by message to the number or email you gave us.